Accessibility is not optional when healthcare is on the line.
CoverageCheck is built for people in crisis. Many are elderly, chronically ill, or using assistive technology. The product cannot fail them at the moment they need it most.
Our commitment
CoverageCheck targets WCAG 2.2 Level AA conformance and Section 508 alignment as minimum standards, not aspirations. The reports CoverageCheck produces are accessible to screen readers, navigable by keyboard, and readable on low-bandwidth connections from mobile devices in waiting rooms.
What we build for
- Screen reader users navigating denial notices with assistive technology.
- Keyboard-only users who cannot use a mouse.
- Users with low vision who need high-contrast modes and resizable text.
- Users with cognitive disabilities who need plain-language explanations.
- Users on low-bandwidth connections, including mobile-only and rural users.
Report an accessibility issue
If you encounter any barrier while using CoverageCheck, email admin@lonia.ai with "Accessibility" in the subject line. Accessibility reports receive priority handling.
Lonia AI was founded on the principle that technology should expand access, not restrict it. Accessibility is not a feature we added because regulations told us to. It is the reason Lonia AI exists.